If you want to make your business stand out from the crowd and provide a better customer service, then it’s time to get a Facebook Messenger Bot. These chatbots are a great way to improve your customer service and boost your sales.
Today, Facebook is releasing new features to help its chatbots be friendlier and more approachable. These include “quick replies” that offer a set of predefined responses and a persistent menu option that displays commands at all times.
1. Auto comment private reply
A bot is a program that runs on Facebook’s servers and can send messages to another Facebook account. These bots can do a lot of things, like send messages to people who haven’t visited your business Page and even answer questions that come up in the chat.
Facebook recently announced a new Messenger platform that will allow media publishers, retailers and other companies to build bots that offer their services in chat. These bots can help you find restaurants, order flowers and get customer service support all without leaving Messenger.
2. Personalized shopping quizzes
Facebook recently announced support for chatbots inside the Messenger app. They can answer questions, give news updates, and even help you order flowers.
A good bot will be able to respond to your questions quickly and easily. It should also be able to give you personalized recommendations based on your answers.
Moreover, it should be able to send you messages at certain times of the day. It should also be able to send you notifications about new products, sales, and discounts.
Currently, there are plenty of Facebook chat bots that you can choose from. You just need to browse the app store and find one that suits your needs.
3. Personalized messages
The best Facebook bots use both NLP and machine learning to respond to keywords and questions in a natural, conversational manner. This helps users feel like they are talking with a person rather than a bot that cuts them off or doesn’t listen.
Personalized messages are the best way to engage with your customers and build relationships with them. This can include order confirmations, reactivation emails, and anniversary messages.
There are several chatbot building platforms available for businesses to create Messenger bots without coding. These tools make it easy to design a Facebook bot that is responsive, engaging, and offers a human touch.
4. Personalized recommendations
Personalized recommendations are a great way to help customers find products that they’ll love. These suggestions are based on their browsing history and purchasing habits.
Depending on the bot and what data it uses, personalization can range from the simple (showing something ordered by date) to the complex (showing things based on age, location, shopping habits and ratings left on a website).
One of the best reasons for incorporating personalized recommendations is to increase sales. Recommendations can also be used to promote new products or offers to users.
Another reason for incorporating personalized recommendations is to improve customer service. Some chatbots have the ability to escalate issues to a live support agent quickly and seamlessly.
5. Scheduled messages
Scheduled messages are great for sending out marketing or announcements at a specific time. They also allow you to track the performance of your campaigns.
A scheduled message is also a way to avoid overwhelming your recipients with too many messages at once. This can help to prevent unsubscribes and encourage them to stay engaged with your business.
Facebook messenger bots can be used to send out a variety of different types of messages, including birthday wishes and appointment reminders. They can also be used to send out special offers and news about upcoming events.
6. Personalized shopping experience
When your e-commerce bot offers personalized recommendations, it saves time for customers and helps them find the right products. It also increases the brand loyalty of your online store.
In this way, you can increase your conversion rate and boost sales. The best part is that it doesn’t cost you a dime.
You can set up a shopping assistant for your e-commerce chatbot on Facebook Messenger in a matter of few clicks. Its simple interface allows your customer to interact in real-time with a personalized and conversational shopping experience that will lead to increased sales.
It’s also equipped with a live-chat option that lets customers type in their question or tap a button to connect with your human support agents. That way, you can escalate complex issues quickly and effectively without frustrating your customers.
7. Personalized shopping quizzes
Messenger Bot app is a new feature on Facebook that lets you interact with bots on the platform. These bots are designed to simulate human communication and help you with the latest updates on your favourite sites/services.
One of the most effective ways to grow your ecommerce marketing is by creating personalized shopping quizzes for visitors on your website. Quizzes are a great way to get shoppers to opt-in to your email and SMS lists, as well as collect data for personalization in your follow-up emails and sequences.
A simple product recommendation quiz can dramatically simplify the buying process, especially for customers who aren’t sure what they want to buy. Providing a simple “add to cart” button on the recommendation page is also an excellent way to incentivize shoppers to complete the quiz and purchase products from your site.
8. Personalized messages
Bots have become a popular tool for business owners as they help them cut down on work labor, minimise task efficiency and improve the overall customer service experience. These chatbots also allow customers to ask questions directly, thus providing them with direct feedback and an opportunity to interact with their brand in a more personalized way.
The best Facebook Messenger bots use the best AI technologies, including machine learning and NLP. This allows them to understand natural language patterns and respond to keywords in a relevant manner.
Moreover, these chatbots are designed to look and sound like a human so that they can engage the users in a more friendly and interactive manner. Besides, they are programmed in such a way that they can easily answer any question of the user and provide a pleasant shopping experience for them.
9. Personalized recommendations
When designing bots, it’s important to create something that’s unique and stands out from the crowd. This will ensure that it’s more likely to attract attention and encourage conversation.
One of the most effective ways to do this is with personalized recommendations. This can help to increase your ecommerce sales and customer retention.
The best Facebook bots will offer personalized recommendations for users that are tailored to their interests and preferences. This can help to improve their experience and provide a more engaging shopping experience.
This is a great way to make your customers feel valued and appreciated. It can also help to keep your brand top-of-mind for potential customers. Using this feature can increase your ecommerce sales and customer retention, which will lead to better overall business results.
10. Personalized shopping experience
Personalized shopping experiences are a proven way to increase sales and build brand loyalty. They also help your site rank higher on search engines and generate more reviews.
Bots can help you give customers a personalized experience. This can make them feel valued and appreciated.
To use a bot, simply open the Messenger app and tap on the chat button in the top right hand corner of the screen. Facebook will then recommend a few bots you may want to try.
CNN, for instance, can deliver news updates, search for stories by keyword and summarize them for you if you don’t have time to read it all. Similarly, the Poncho weather bot will send you an email with a link to the local forecast for your area.