If you’re not already using messenger bots for business, then you’re probably missing out on a huge opportunity to improve your customer’s experience. With these tools, you can build a personalized experience that enables your customers to connect with you in the way that best suits their needs. Plus, these apps will help you to handle escalations more easily, alert clients to delays, and much more.
Get real-time answers in a conversational way
Facebook Messenger bots are tools that allow you to provide instant responses to your customers. They also enable you to personalize your conversations. This can help improve your overall sales, conversions, and customer engagement. You can even use it to help qualify your leads and upsell them to purchase. By automating your customer service, you can eliminate the need for your employees to spend their valuable time answering questions.
Using a bot can also help you to break up the organizational silos in your business and deliver a consistent CX. By unifying your brand’s voice across all digital properties, you can create a more seamless experience for your customers. It can also give your customers the assurance that you are not ignoring their messages on Facebook.
Combine self-service responses with the ability to reach a real human
Facebook Messenger bots for business essentially offer instant self-service responses to customer inquiries. These bots are an excellent way to automate common customer service tasks and interact with customers in a more personal fashion. However, as with any form of communication, you have to be careful when using them. Not only can they cause frustration, but they can also be expensive to maintain. Therefore, it’s important to ensure that your FB Messenger bots for business are a unified part of your overall customer experience. This can be achieved by making it easier for your human agents to handle escalations from Facebook Messenger. In addition to making your agent’s job simpler, bots are also useful for collecting data from your customer base and providing timely offers.
Automate conversations with prospective clients
If you want to automate conversations with prospective clients, you can do so by building a Facebook Messenger bot. This will provide an immediate connection to your customers and will allow you to convert website visitors into customers. It can also help you save time and money.
You can also use a chatbot to offer upselling or cross-sell opportunities. For example, you could offer a special deal to users who have a certain number of messages. In this way, you can create a relationship with your customers and build loyalty.
Aside from converting website visitors into customers, a Facebook messenger bot can also assist with customer support. Most customers hate waiting on hold or getting stuck on the phone. By providing real-time answers, you can give customers a sense of relief and ease.
A Facebook messenger bot can be an invaluable asset to your contact centre, but how can you ensure it’s a success? There are numerous factors you need to consider before deciding on a chatbot, including cost, complexity and the ability to meet your SLAs.
One of the most important factors to consider when choosing a Facebook Messenger bot is the escalations it can handle. Whether or not the service is able to take the initiative in handling these escalations can determine the level of customer satisfaction. In addition, companies need to make sure they are offering a seamless transition from bot to human and provide the necessary context for both parties.
Another important consideration when selecting a bot is the ability to customize its interface and response. Luckily, there are tools available to help you do this. For example, LivePerson lets you build your own customizable dialog. This allows you to choose the best responses, and edit the dialog’s settings.